I was talking to a prospective client recently—a Director of Nursing for a Skilled Nursing Facility with about 130 residents. I was trying to get a feel for how they work and whether or not QA Reader would be a good fit for them.
I asked my normal questions: how many residents, how do they currently report incidents (paper or in an electronic health record), how do they keep track of incidents, frequent fallers, potentially serious events, etc. As we were talking, the DON suddenly blurted out, “Incident reports are a waste of time!”